Returns

Returns

We follow the ACCC guidelines. Faulty items are returnable for exchange or refund as described in the guidlines set out by the ACCC. Each manufacturer has guidelines for warranties available. We adhere to the manufacturers guidelines for warranties. A receipt must be provided.


Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A receipt must be provided.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must also be undamaged and in as new condition.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products where use affects safe hygeine practices. There is absolutely no refund, return or exchange of products related to hazardous materials, flammable liquids or gas unless prior arrangement has been made with the owner. Arangements may require the product be returned for exchange on the same day, and the item has not been used in any way. The safety of staff and customers takes priority.
Examples of non-returnable items:
  • Gift cards
  • Health, hygeine and personal care items
  • Products related to gas
  • Sleeping equipment
  • Clothing and footwear that has tags removed, or has been washed or soiled
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refund policy in addition to described as above. 
ONLINE SALES: We must be contacted and informed of the reason for return prior to the return. Once your return is received and inspected, we will contact you via phone or email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Time taken for the refund is subject to the banks timeframes.

An administration fee will apply for situations such as change of mind prior to shipping. We do not refund the original shipping cost, only the product purchase price.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@campingandoutdoorsonline.com.au

We are able to provide you with transation numbers applicable to your purchase and refund if your bank requires this.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at    mail@campingandoutdoorsonline.com.au and send your item to: 34 Duke Street Gympie QLD 4570.

Shipping
To return your product, you should mail your product to: 34 Duke Street Gympie AU 4570 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will not refund shipping costs unless we have been given the opportunity to approve of the shipping method.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We will not refund items lost in transit without tracking details.